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Enterprise help desk army.
Gcss army enterprise customer support office.
As of 30 april 2013 the aesd s interactive voice message ivr will be changed.
312 645 7716 oconus dsn.
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The aesd phone number will remain the same at 1 866 335 army 866 335 2769.
Your email has transitioned to enterprise email and your information is incorrect in the global address list gal.
This change is required in order to support the expanding customer base of the service desks.
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Army enterprise service desk.
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Fort lee cascom transitioned baseline it service and support to aesd w and use of the army s enterprise service desk system for all work order submissions on 1 january 17.
Ref opord 93 161020 17 army enterprise service desk worldwide aesd w knowledge management support policy.
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You can call the army enterprise service desk worldwide at 866 335 2769 to find out who your entitlement manager is for your command if you ve had your cac longer than 48 hours.
All first time users of the help desk will be required to go to the web link below and complete an initial registration form in order to gain access to the system.